When it comes to supporting naive status chasers, Accor is nobody’s fool.
Madame Coco Dior-Chanel-Smythe will vouch for that.
A missing points request can be filed through a form on the website.
The form comes pre-filled with all the details of each booking.
My part-time legal counsel forwarded the findings to the secretariat responsible for liaising with hotels.
There, an officer by the name of Jimin Aichacha prepared a letter on laid-paper letterhead.
The apostilled copy-and-paste flew off through the form.
They assigned a reference number. I sit in a Hilton, grieving. Toujours.
A week later, an email arrived asking me to click a link to confirm that I am me and that the request really is mine.
I clicked. I’m not proud.
After which they went missing for another two weeks.
Three weeks in, I discovered that the midnight hour was drawing near, and still no points.
And I really ought to be writing that long-promised post about Novotel Nara****.
Not about TK’s baffling API-ses.
In keeping with the ancient tradition of middle-aged blokes everywhere, I went looking for somewhere to lodge a complaint.
I wrote to everything that could be reached online.
Everything that could be reached online replied that it wasn’t their problem.
Nevertheless, the next day they added +2500.
And so the gallant knight rode out against Accor the Dragon a second time.
And the answer came back that the second booking was on a rubbish rate.
And for a third time the old fellow cast his letter into the depths of Accor.
And the net came back with +2500.
And they all lived happily ever after. The end.
If you’ve read this far, leave a smiley for a bit of status swagger.
I’m not asking for myself, but for Accor.
They’re far too shy to ask why the lounge decants cheap plonk into wine bottles 🥲
